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The purpose of this document is to provide information on the general terms and conditions of use for the website.

Our aim is for this website to provide information about stays in Inturotel hotels, such as the availability of rooms and rates, which you may use to make your reservation directly at the hotel of your choice.

The use of this website and the services and products it offers implies the acceptance of the latest version of the general conditions of use. Thus, we advise you to read these conditions before completing your reservation whenever you access our website, as "the site" reserves the right to change, modify, add or eliminate any part of these general conditions at any time.


These general conditions are subject to what is laid down in Law 7/1998, of 13 April on General Conditions of Sale, General Law 26/1984, of 19 July, on the Protection of Consumers and Users, Directive 97/7/EC, of 20 May 1997, on the Protection of Consumers in Respect of Distance Contracts, Law 7/1996, of 15 January, on Retail Commerce, the applicable data protection regulations: Regulation (EU) 2016/679, on the Protection of Natural Persons with regard to the Processing of Personal Data and the state legislation that implements it, and Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, all applicable tourist regulations and, alternatively, the Civil Code and the Commercial Code.


By accepting these general conditions, you agree to use this website and the services herein offered according to the law applicable to each hotel, in accordance with the provisions of this legal agreement and in a manner that does not affect the rights or interests of third parties or damages or result in abnormal use of the website or the services provided herein.


Users make use of this website at their own risk, therefore, INTUROTEL SERVIGESTIÓN, A.I.E. is not responsible for any possible damage arising from interference, interruption, computer viruses, telephone faults or disconnections due to reasons beyond the control of the abovementioned company; for delays or blockage in the use of this electronic system caused by defects or overloads at its data processing centre, in telephone lines, the Internet or other electric systems, nor any other alteration that may arise in users' software or hardware.

Likewise, INTUROTEL SERVIGESTIÓN, A.I.E. is not responsible for damages caused by third parties through unlawful interference beyond our control. Neither is it liable for loss or damage caused by the use or misuse of the website's content nor the consequences that may arise from errors, defects or omissions in the content provided by third parties, which may appear on the site. The hotel of choice being a third party to this effect.

Under no circumstance does access to the site imply the existence of a commercial relationship between users and INTUROTEL SERVIGESTIÓN, A.I.E. The site only provides information on available hotel beds at the time of this information is requested, thus, INTUROTEL SERVIGESTIÓN, A.I.E. shall collect the payment in advance, and the company that operates the contracted hotel is responsible for charging the amount corresponding to the total amount of the reservation. The printed version of the reservation shall serve as a voucher when checking in at the hotel.

INTUROTEL SERVIGESTIÓN, A.I.E. reserves the right to change, modify, add or eliminate at any time the information shown on the website, thus we recommend you check this website periodically for any changes that may have been made.

As regard content beyond our control, the site does not assume any responsibility whatsoever arising from content beyond our control that is transmitted, hosted or provided by access from the website, as it is not obliged to exert prior control whenever a link complies with the laws in force. Neither does it guarantee the absence of viruses or any other element that may produce alterations in users' computer systems, documents or files, and is free from any responsible for loss or damage of any kind caused to users due to the above reason.

Those entities that, after authorization from the website's owner, wish to establish a link to this website must guarantee that they will only allow access to this page or server but will not reproduce its content or services. To apply for explicit permission, please contact


Reservations made at a hotel through this website imply acceptance of the following terms and conditions:

By accepting the following clauses, you declare and accept:

1) That you are of legal age and fully competent to book the reservation and declare that you understand and comprehend all of the conditions contained herein.
2) That the information provided when making the on-line reservation is true, complete and concise.
3) That users are responsible for access to this website.
4) That you confirm the reservation made, i.e., the dates indicated, the number of rooms, persons and hotel of choice.
5) That the conditions and cost of the reservation made are those determined expressly in the conditions for the rate stated expressly on the website at which you made the reservation.
6) As regards the relationship with the site, the latter allows you to reserve rooms at the hotel of choice through the website, but does not offer any type of hotel service under its responsibility.
7) That the information on your credit or charge card is stored for the purpose of guaranteeing the reservation and payment of the corresponding 20% deposit, if applicable. The remaining payment shall be paid at the hotel of choice and only in cases of cancellations or no shows shall the reservation be cancelled and the charge established in the conditions for rates be levied.
8) Offers shall only be valid for the time during which they remain accessible to the users of the service.
9) If for reasons of poor performance or technical failure of the website, an erroneous price or availability is provided, the hotel reserves the right to non-acceptance of the reservation by notifying it to the customer within a period not exceeding 96 hours.

10) Your reservation includes the meal services specified in it:
Accommodation only/self-catering: does not include meals.
Breakfast: Breakfast is included within the hours specified in your restaurant; The first day of your reservation does not include breakfast, on the other hand, on the day of your departure, breakfast is included during the usual hours of the restaurant. If you have to leave before the restaurant opens on the day of your departure, please inform the reception during your stay so that a cold breakfast can be prepared for you.
Half board: Breakfast and dinner (drinks not included) are included in your reservation within the hours specified in your restaurant. Breakfast is included in the same terms explained above. Dinner is included from the day of your arrival until the day before your departure. If you consider that you will arrive at the hotel outside the opening of the restaurant, please inform the reception in advance, and we will reserve a cold dinner for you.


Depending on the hotel booked, the operating company of the establishment will be responsible for billing the prepayments to formalize the reservation when necessary. When no prepayments are required, the operating company will be responsible for billing 100% of the reserved stay at the time of check-in.

Inturotel Esmeralda Park
Company name: Urbanizadora Esmeralda, S.A.
Registered address: S'Horta - Felanitx, 5
City: 07669 - s'Horta (Mallorca) - España
VAT reg. number: A07054471
Tourist registration number: HA/2658

Inturotel Esmeralda Garden
Company name: Urbanizadora Esmeralda, S.A.
Registered address: S'Horta - Felanitx, 5
City: 07669 - s'Horta (Mallorca) - España
VAT reg. number: A07054471
Tourist registration number: HA/2869

Inturotel Cala Azul 
Company name: Cala Azul Park, S.A.U.
Registered address: S'Horta - Felanitx, 5
City: 07669 - s'Horta (Mallorca) - España
VAT reg. number: A07207186
Tourist registration number: HA/2648

Inturotel Azul Garden
Company name: Cala Azul Park, S.A.U.
Registered address: S'Horta - Felanitx, 5
City: 07669 - s'Horta (Mallorca) - España
VAT reg. number: A07207186
Tourist registration number: AT/2172

Inturotel Esmeralda Villas
Company name: Cala Azul Park, S.A.U.
Registered address: S'Horta - Felanitx, 5
City: 07669 - s'Horta (Mallorca) - España
VAT reg. number: A07207186
Tourist registration number: HA/2648

Inturotel Sa Marina
Company name: Inmobiliaria turística de Cala d'Or, S.A.
Registered address: S'Horta - Felanitx, 5
City: 07669 - s'Horta (Mallorca) - España
VAT reg. number: A07085871
Tourist registration number: HA/2841

Inturotel Cala Esmeralda
Company name: Edificaciones de Baleares, S.L.U.
Registered address: S'Horta - Felanitx, 5
City: 07669 - s'Horta (Mallorca) - España
VAT reg. number: B07143431
Tourist registration number: H/2421

Changes, cancellations and no-shows:

a) Changes: The reservation may be changed without charge if made more than 5 days in advance. CHANGES MADE LESS THAN 5 DAYS BEFORE THE FORESEEN CHECK-IN DATE SHALL BE SUBJECT TO charges equal to the difference in amounts whenever the amount of the new reservation is less than the original amount, up to a maximum of 10% of the total price of the original reservation. Whether changes can be made or not shall depend on INTUROTEL's availability at the time of the request.
b) Cancellations: INTUROTEL reserves the right to charge the client's credit card for the amount of 18€, as cancellation charge, whenever a guest cancels the reservation prior to the 5 days before the anticipated date of arrival at the hotel.
If a cancellation is made without the due notice, INTUROTEL reserves the right to charge a sum corresponding to  the value of 1st night to the client's credit card.

c) No shows: INTUROTEL reserves the right to charge the client's credit card to the sum of 100% of the total payable for the reservation in case of a no-show at the establishment before 12:00 noon on the day following the anticipated check-in date.

d) Special rates, will be able to have different amendment or cancellation costs than the regular ones mentioned above, which will be clearly specified on the chosen rate.


LSSI Information

This website is the property of Inturotel Servigestión, A.I.E. with Registered office at Ctra. S'Horta - Felanitx, 5, 07669 de s'Horta (Mallorca), and Fiscal Identification Number G07988280, registered in the Company Registry of Mallorca, the Balearic Islands, Page 175, Section 8, Page PM-34506, Inc. 1ª.

In addition to its business address, it provides users with the following e-mail address, where they may address their requests, inquiries or claims:

Intellectual property and author's rights

The rights to the intellectual property of the page, domain name, source code, design and structure of navigation mentioned herein are the property of the above-mentioned company, to which the exclusive exercise of the rights to operate the same in any manner belong, and, especially the rights to reproduction, distribution, public communication and transformation.

Users undertake, in compliance with the contents of the Intellectual Property Act, to maintain the integrity of the work and prevent any deformation, modification or alteration hereto that prejudice its legitimate interests or causes loss to its reputation. Likewise, users undertake not to reproduce, copy, distribute, or publish the content of the information herein without its owner's written authorization.

The fact of placing a link to our website doesn’t give the right to be granted as collaborator or partner of The Company. It is absolutely forbidden to imitate partial or totally our website.