information COVID -19

information COVID -19

covid-19

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Update 22/05/20

 

Dear Guests,

 

We inform you that on May 20 the Spanish government has approved an extension of the state of alarm in Spain until 0.00 hours on 07/06/2020. For this reason, all tourist trips are not allowed, so if you have a reservation at our hotels, please contact us (in the case of reservations made at www.inturotel.com) or your travel provider, because unfortunately you will not be able to travel to the hotel. Keep an eye out for a possible extension of the alarm state that could lead to new travel restrictions.

 

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Update 12/05/20

 

Dear Guests,

 

Although the current global situation continues to change and the uncertainty is at very high levels, our commitment to our clients remains the same.


We know that these are difficult times and that nothing is as we had planned. Given the current evolution of the pandemic caused by the covid-19 we do not see clearly that our activity can be resumed before July 3, 2020.


At this time, and with the current information available, we know that until at least May 24, the declaration of the state of alarm in Spain does not allow tourist trips, so if you have a reservation at our hotels, please contact with us (in the case of reservations made on www.inturotel.com) or with your travel provider, because unfortunately you will not be able to travel to the hotel. Keep an eye out for a possible ALARM state extension that may lead to travel restrictions.


If you reserved a non-refundable rate made through www.inturotel.com and with an arrival date between 03/04/2020 and 02/07/2020 that does not allow changes or cancellations, we want to give you as much flexibility as possible and help you in planning your holiday.


And we offer you the following 2 alternatives for your reservation:


· DO NOT CANCEL and get more for your reservation ·


If you choose NOT TO CANCEL and stay with us, we will automatically provide you with a 118% credit of your original reservation to be enjoyed on a stay in 2021. The credit for a future stay will be issued automatically and you do not need to do anything. From May 15 you can contact reservas@inturotel.com and we will help you to manage your new reservation.


To calculate the value of your new credit you must multiply the price you paid for your reservation by 1.18 (eg € 1,000 x 1.18 = € 1,180).


In the event that the new stay is less than the new credit, the remaining amount may be used to pay for extras at different points of sale of the hotel such as bars, restaurants, etc... If the new stay exceeds the new credit, the missing amount will be paid at the time of check-in.


· Refund option ·


If you opt for the refund of your reservation, you do not have to decide now, we offer you the possibility to think it over until 31/12/2020 and thus be able to benefit from this additional 18% for your holidays in 2021.


If you do finally opt for a refund, then we will deactivate your 118% credit for a future stay and we will refund the original amount of your reservation. You can expect to receive it on the day of the original departure date or 45 days after requesting a refund, if your original departure day had already occurred.


If you made a reservation that does not allow changes without penalty through another channel, you must contact them, who will offer you their best alternatives.


We are very sorry for the inconvenience and understand your frustration. Please know that your health, well-being and safety is and will always be our highest priority.


We look forward to reopening soon and welcoming you again. You can continue to contact us on instagram, facebook, pinterest ... to continue bringing you a little bit of Mallorca, where we will keep on waiting for you.


We send you our best health and well-being wishes to you and your loved ones.

 

DON'T CANCEL, your inturotel HOME awaits YOU!

 

Joan Manresa
President, Inturotel

 

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Update 15/03/20


At Inturotel the safety and well-being of our clients, employees and collaborators is our highest priority. As COVID-19 spreads at a very rapid rate, we want to inform you on how we are addressing this unprecedented challenge.

We are taking the utmost care to protect our teams, guests and our community. As a family and local company that we are, we send our support to any affected family and we ask that you take the necessary precautions to keep them safe.

We were surprised by the crisis with our hotel Inturotel Cala Esmeralda open, so we are now in the process of closing this hotel, which will take effect at the moment when the last guests can travel safely to their habitual residence.

We strongly recommend all Guests with a reservation at Inturotel Cala Esmeralda from today 15th March, DO NOT go to the hotel and contact reservas@inturotel.com where we will offer you the best possible alternatives for your reservation.

During this week we have intensified the disinfection of all areas of the hotel, recommending to maintain safe distances between our clients and employees and as of today March 15 we urge our guests not to move outside the hotel except for strictly necessary reasons (travel to the airport, pharmacy, food store, visit health center ...)

The reopening of this hotel will be when the authorities allow it.

We take this opportunity to thank all our guests for understanding and knowing how to be during these exceptional moments.

With great regret, the opening of the following hotels may also suffer modifications:

Inturotel Esmeralda Park
Inturotel Sa Marina
Inturotel Cala Azul
Inturotel Azul Garden
Inturotel Esmeralda Villas

These hotels that were due to open on April 3rd are seeing their opening date altered. The new date will be subject to the authorities having lifted restrictions on the free movement of people and that we can carry out our activity safely for our customers and employees.

All Guests with non-refundable rate reservations with arrival dates in the period March 16th to May 14th incl. for any hotel in the company, can modify their travel dates for the contracted amount and without modification cost. They may also make a reservation for an amount higher than the original, always paying the difference. If you wish so, a free refund is also offered (in case of opting for a refund, this will be made on the scheduled day of your original departure). The dates in which you can enjoy this new reservation may be in 2020 or 2021. Please contact reservas@inturotel.com where we will assist you with the changes.

Please do not saturate our telephone lines since during the next weeks we will be with minimum staff. In a few weeks we think that we will be able to attend to you as normal.

We regret the inconvenience that this may have caused you, but we know that you will understand that this is an extraordinary situation and of vitally important measures to reduce the rate of spread and thus prevent the collapse of our health system. We also take this opportunity to thank all the health staff for their great effort.

We are saddened that we cannot welcome you in these first months of the 2020 season and we wish with all our strength that together we overcome the pandemic and that we can welcome you with open arms very soon in Cala d'Or.

Thanks for your support and understanding. See you very soon!

Joan Manresa
President, Inturotel

Blog

Cala Mondragó Mediterranean paradise
10/03/2020
Cala Mondragó Mediterranean paradise
Cala Mondragó, or also often called sa Font d’en Alis, is a beautiful beach of fine white sand located in an environment of great ecological value, within the natural park of Mondragó, near Santanyi south of the island.   Cala Mondragó is framed in a wild place, surrounded by pine forests, with a fine white sand and incredibly clear and turquoise waterswe find the unspoiled Playa S’Amarador, which is also part of the Área Natural de Especial Interés. This beach is easily accessibleand has good services, several bars, rental of umbrellas and hammocks, showers, picnic areas, and a playground in the shade. For all that, Cala Mondragó has been awarded the Blue Flag of the European Union. Its waters are shallow making it an ideal place to go with your family.     Next to Cala Mondragó, we find Humedal de Ses Font de n’Alis, and it is there we find the path along the sea that leads directly to Playa de S’Amarador, an almost pristine beach without buildings, and less crowded than its neighbor, but with incredibly clear waters and well secure environment that will leave us speechless. This beach is the starting point of several routes along the coast where you can enjoy several viewpoints. Some tours are offered that will take 30 or 40 minutes through paths bordering this fantastic rugged coastline where we can appreciate the beauty of the Mediterranean.     How to get to Cala Mondragó ? Take the Palma-Portopetro highway to S’Alqueria Blanca. Follow the signs to Parque Natural de Mondragó. If you do not have your own car, you can reach the beach in the tourist train from Cala d’Or.  
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