Reviews of our guests

Comments

At Inturotel we have a very clear priority: attend to and fulfil the needs and wishes of our guests. In our effort to improve and offer an excellent service we encourage our clients to give us their feedback, both during their stay through the quality control questionnaire and our new online initiative. In this section we are going to display our clients’ feedback which we receive through some of these channels: internal hotel questionnaire, Inturotel.com, travel websites and online agencies. We believe that publishing them will be very helpful for people deciding whether to spend their holiday with us.

Review

65 Comments from our clients

    • inturotel cala esmeralda 65
      Hotel review: 10
      Brilliant Hotel with exceptionally high standards. The staff are so friendly and efficient. The Hotel is spotless and the quality of food and drinks is the best I have experienced

      Kelvin , United Kingdom / July 2016

    • inturotel cala esmeralda 65
      Hotel review: 1
      Felt like home peaceful and relaxing. The hotel and staff seem gives us a fantastic holiday every year and we are already looking to rebook for next year as soon as possible. The gradual improvements undertaken by the management also has improved the feeling of the hotel.

      ANDREW , United Kingdom / June 2016

    • inturotel cala esmeralda 65
      Hotel review: 10
      Very chilled and relaxed excellent friendly staff - great swim up junior suite. Me time! Having four children and done many holidays geared up for them - it's my time to enjoy a grown up hotel - which delivered just that!

      RITA , United Kingdom / July 2016

    • inturotel cala esmeralda 65
      Hotel review: 10
      It was possibly the best holiday we've ever had. Everything was wonderful. Food, the staff in particular, absolutely everything. Special thanks to Maria Joan Kennerth Laura Armando and to all those names I've forgotten. Love to you all. See you soon. X

      JOHN , United Kingdom / July 2016

    • inturotel cala esmeralda 65
      Hotel review: 10
      Excellent stay again. This was our 2nd time and it won't be our last, thank you!

      ANDREW , United Kingdom / June 2016

    • inturotel cala esmeralda 65
      Hotel review: 10
      The fabulous staff and cuisine in the restaurant . Catered so well with my gluten intolerance and made special desserts and cakes for me. Incredibly friendly and made us feel so special.You should be proud of the service they give !!!. As a couple we look forward to coming to your hotel for a well earned rest knowing we will be well looked after

      BRIAN , United Kingdom / June 2016

    • inturotel cala esmeralda 65
      Hotel review: 10
      Thank you for the free room upgrade for our wedding anniversary. We loved every minute spent at this hotel. The staff are very friendly and hardworking and it was good to see the presence of the manager every day who always spoke to guests.

      MELANIE , United Kingdom / June 2016

    • inturotel cala esmeralda 65
      Hotel review: 10
      Location - friendliness and helpfulness of all the staff including Hotel Manager - Food was excellent and varied. It was our first time at this hotel and the staff made us feel welcome and special - we will definitely return

      PATRICK , United Kingdom / June 2016

    • inturotel cala esmeralda 65
      Hotel review: 10
      The friendly atmosphere on the hotel - in the reception -at the pool -the dining hall - the bar - everywhere. I really enjoyed staying in this hotell for two weeks. I hope to spend my next summer holiday in this hotell. The yoga on the beach every morning - marvellous. The welcome the first evening - brilliant. Liv and Frank

      FRANK , Norwey / June 2016

    • inturotel cala esmeralda 65
      Hotel review: 10
      Wonderful peaceful place to stay in.

      ULLACARIN , Sweden / June 2016

    • inturotel cala esmeralda 65
      Hotel review: 7
      The location and staff are what make this hotel special. The staff are some of the best we have ever met, very friendly, efficient and professional, but always with a smile. Their uniform was always immaculate, as was the table linen, crockery & cutlery. Chefs were also very professional and produced some lovely cuisine for us to enjoy. It was also good to see the manager around the hotel most days.

      MARTIN , United Kingdom / May 2016

    • inturotel cala esmeralda 65
      Hotel review: 10
      Very helpful and friendly reception staff. Hardworking dining room staff.

      TERRY , United Kingdom / May 2016

    • inturotel cala esmeralda 65
      Hotel review: 10
      Lovely and clean and restaurant food was excellent. Thank you to all your staff we had a lovely break enjoying beautiful scenery, excellent food and service

      PAUL , United Kingdom / May 2016

    • inturotel cala esmeralda 65
      Hotel review: 9
      Suites where lovely good position near beach free parking Cleaner out side hotel cleaning lights and bins ( this was very impresive). Booked last Minuit very happy with our stay

      JULIE , United Kingdom / May 2016

    • inturotel cala esmeralda 65
      Hotel review: 10
      Would Highly recommend this hotel for a nice relaxing holiday .the only thing I think needs improvement is a bit better entertainment. Regards

      STEPHEN JOHN DOE , United Kingdom / June 2016

    • inturotel cala esmeralda 65
      Hotel review: 10
      We wanted a relaxing week in the sun. We got exactly what we wanted. Best thing about the hotel was the friendliness of the staff. We were made to feel at home from the minute we arrived. Well done to all.

      LINDA , United Kingdom / June 2016

    • inturotel cala esmeralda 65
      Hotel review: 10
      Excellent service, lovely food and superb pool next to hotel

      NIGEL , United Kingdom / June 2016

    • inturotel cala esmeralda 65
      Hotel review: 10
      We look forward to returning for another stay at your lovely hotel. We will be back at the Esmerala Park on 31st May 2017 only because we are bringing our daughter husband and the two grandchildren so we will be staying there too but will pine to be in your hotel! I just hope we have the same experience as we have just had. We are booking the new Premium appartments with a sea view. Gorgeous.

      JANET , United Kingdom / June 2016

    • inturotel cala esmeralda 65
      Hotel review: 10
      Your staff are fantastic ambassadors. We feel as though we know many of them as family now and they are always so welcoming and friendly.

      ELAINE , United Kingdom / June 2016

    • inturotel cala esmeralda 65
      Hotel review: 9
      Excellent position in the resort quite peaceful. I as a vegetarian usually struggle but was very impressed by the choice available.

      JAYNE , United Kingdom / June 2016

    • inturotel cala esmeralda 65
      Hotel review: 10
      5 stars!

      ANN LOUISE , Sweden / June 2016

    • inturotel cala esmeralda 65
      Hotel review: 9
      The friendly staff and always helpful the accommodation and food where excellent and it helped me relax which is what I needed.

      SUSAN , United Kingdom / June 2016

    • inturotel cala esmeralda 65
      Hotel review: 9
      We love this hotel and will visit again.

      colin david , United Kingdom / June 2016

    • inturotel cala esmeralda 65
      Hotel review: 10
      The overall stay was very good, reception staff were very friendly and help full we would recommend this hotel to our friends and family, we have members of our family coming to stay with you in a few weeks time on our recommendation. Keep up the your excellent service it was very good.

      TREVOR , United Kingdom / June 2016

    • inturotel cala esmeralda 65
      Hotel review: 10
      EVERY staff member was attentive and helpful. Think that is a very high standard to maintain that.

      RONALD , United Kingdom / May 2016

    • inturotel cala esmeralda 65
      Hotel review: 10
      The staff in the restaurant, in the reception, bar, snackbar, staff who do the cleaning...very nice poolareas, very good food, deliciuos...Fantastic service (glutenfree food)

      ANN MARI , Sweden / May 2016

    • inturotel cala esmeralda 65
      Hotel review: 9
      Your hotel is one of the best holiday experiences I've had. My mother is 75 and she enjoyed it throughly. The staff are professional and friendly in all areas. Your reception staff were excellent. The restaurant supervisor Teresa was amazing. I can not praise all your staff highly enough.

      CATHERINE , United Kingdom / May 2016

    • inturotel cala esmeralda 65
      Hotel review: 10
      Clean, fantastic food and lovely surroundings

      GAYNOR , United Kingdom / May 2016

    • inturotel cala esmeralda 65
      Hotel review: 9
      We had a great stay your front of the house staff were very helpful a big thank you to" Lucia"

      PATRICK , United Kingdom / May 2016

    • inturotel cala esmeralda 65
      Hotel review: 10
      The quality of the accommodation,food, friendliness of restaurant ,bar and cleaning staff. Visibility of hotel manager. A very good product well delivered. Very high standard of cleanliness, staff appear proud to represent Inturotel brand. This was our first visit to Inturotel brand and we will be back. We will also recommend to family and friends

      KENNETH , United Kingdom / May 2016

    • inturotel cala esmeralda 65
      Hotel review: 10
      Excelent service all over. We will be back !!

      TORE , Norwey / May 2016

    • inturotel cala esmeralda 65
      Hotel review: 9
      The hotel is in a lovely setting, the staff are great & the centre of the resort is close by.

      PAMELA , United Kingdom / May 2016

    • inturotel cala esmeralda 65
      Hotel review: 10
      Lovely place to stay for relaxing holiday.

      PETER , United Kingdom / May 2016

    • inturotel cala esmeralda 65
      Hotel review: 10
      I like everything about your hotel. The friendliness of each and every staff member and their willingness and support to solve any problem that you may have. The location of the Hotel is perfect for me and the town of Cala D'Or has everything I require. Well done to you all and continue with the good work. Would like to have the air conditioning working in the restaurant. Also the chance to have a room with a view available for the solo traveller.

      KEVIN MARTIN , United Kingdom / May 2016

    • inturotel cala esmeralda 65
      Hotel review: 10
      The emerald suite with pool is absolutely fantastic. Just want to stay in room 10 next time we come in July 2016

      TRACEY , United Kingdom / May 2016

    • inturotel cala esmeralda 65
      Hotel review: 10
      Friendly helpful service and good food. Location also enjoyable especially the pool near the beach.

      JOHN , United Kingdom / May 2016

    • inturotel cala esmeralda 65
      Hotel review: 10
      Our second visit to hotel, probably not the last

      DAVID , United Kingdom / May 2016

    • inturotel cala esmeralda 65
      Hotel review: 10
      Despite injuring my back on faulty chair in suite on first morning of stay, therefore being a bit restricted to hotel, I did really appreciate the beautiful emerald suite & roof terrace we had. The cleanliness, service, food, friendliness of staff must be about the best we've come across in the many hotels we've visited, most of which have been 5 star. I think all aspects of the hotel are much better than a lot of 5 star hotels we've stayed in. Staff genuinely seem to take pride in the excellent standards they maintain. We would definitely love to return to the hotel despite the unfortunate and uncomfortable start to our recent stay.

      JILL , United Kingdom / May 2016

    • inturotel cala esmeralda 65
      Hotel review: 9
      Very nice hotel. Well run. Reception/restaurant staff very good. Room well cleaned. Only mention is that the key for the room safe arrangement was a disaster. We misplaced key on beach which led to us having just 3 euro for two days holiday until it could be sorted out. All other hotels we stay have digital safe in room.

      ANDREW , United Kingdom / May 2016

    • inturotel cala esmeralda 65
      Hotel review: 9
      Quiet location good food and hotel.Enjoyed our 4th stay at this hotel

      JOHN , United Kingdom / May 2016

    • inturotel cala esmeralda 65
      Hotel review: 10
      Great hotel

      RUSSELL JOHN , United Kingdom / May 2016

    • inturotel cala esmeralda 65
      Hotel review: 10
      Total relaxation in a clean, friendly environment.

      THOMAS RAYMOND , United Kingdom / May 2016

    • inturotel cala esmeralda 65
      Hotel review: 10
      Hotel is beautiful, excellent location, great staff and food. Suite was wonderful with great facilities, lots of storage space, very comfy bed, great shower. We could have stayed another week!

      ANN , United Kingdom / May 2016

    • inturotel cala esmeralda 65
      Hotel review: 10
      Beautiful location, lovely modern hotel and helpful, friendly staff. After mentioning that we were on holiday to celebrate our wedding anniversary, the Manager kindly arranged for a surprise bottle of champagne and bowl of fresh fruit to be delivered to our suite with a personal message.

      Karen , United Kingdom / October 2015

    • inturotel cala esmeralda 65
      Hotel review: 9
      Fantastic. Guys in dinning room are so hard working, really enjoyed our meals. We will book again soon for next year in your new Suites.

      Richard , United Kingdom / October 2015

    • inturotel cala esmeralda 65
      Hotel review: 10
      Thank you for selecting a perfect room for us following my request by email. We are totally amazed at the superb improvements and beatiful suites which have been built over the winter period.

      Pauline , United Kingdom / September 2015

    • inturotel cala esmeralda 65
      Hotel review: 10
      Great Hotel which we will definately come back to!

      Kathleen , United Kingdom / September 2015

    • inturotel cala esmeralda 65
      Hotel review: 10
      We forgot to say how helpful Lucia was on reception in finding my daughter an upgraded room and booking trips and our return taxi at the airport. Nothing is too much trouble. It's lovely to be able to talk to all staff including the manager who all go about their duties so well. You have a staff to be proud of. We hope to visit again.

      Bishop , United Kingdom / August 2015

    • inturotel cala esmeralda 65
      Hotel review: 9
      Everything was the first class, we hope to come back again next year.

      Graham , United Kingdom / December 2015

    • inturotel cala esmeralda 65
      Hotel review: 10
      The best 4 star hotel we have visited: excellent service and food, the dining staff could not do enough for me, as a coeliac (on gluten free diet), they advised me on which food contained gluten and provided gluten free bread on many occasions. Also reception satff very helpful.

      Neil Jones , United Kingdom / May 2015

    • inturotel cala esmeralda 65
      Hotel review: 10
      I will be recommending this Hotel to family and friends. I throroughly enjoyed this holiday. Hotel was recommended by my brother who is visiting again in June.

      Hugh , Ireland / May 2015

    • inturotel cala esmeralda 65
      Hotel review: 10
      After spending a week here last year I decided to go for 2 weeks this year. I was not disappointed. With all the different people going through the hotel since my last visit, to turn up and to be remembered by the staff was both surprising and welcoming. All the staff work really hard to make your stay enjoyable and comfortable. My room had everything I needed and was cleaned every day. The food was varied and done to a very high standard, with a Gala evening every Tuesday evening. With so much on offer dieting does not exist. I would like to say a big thank you to Miriam, Marilen, Victoria and Kenneth for helping me with my little query and making my stay perfect. I cannot recommend this hotel highly enough. If you looking for the perfect getaway then this is the place to go. You will not be disappointed.

      Kevin , United Kingdom / January 1970

    • inturotel cala esmeralda 65
      Hotel review: 10
      Everything was simply perfect: hotel staff were so helpful and friendly, room was good with views outstanding, food plenty with a great variety. Thank you for making this week holiday so special.

      Mrs. Taylor , United Kingdom / October 2013

    • inturotel cala esmeralda 65
      Hotel review: 10
      Everything perfect-cleanliness, friendlyness of staff, situation of hotel, adults only…. Food an the weather fantastic!!!. Manager’s welcome a lovely idea! Also excellent staff, particulary on Reception

      J. and M. Brinklow , United Kingdom / October 2013

    • inturotel cala esmeralda 65
      Hotel review: 10
      We feel part of the inturotel family. Once again, high standards in all departments and no disappointments

      N. Hulse , United Kingdom / October 2013

    • inturotel cala esmeralda 65
      Hotel review: 9
      We have been very pleased with our stay at this hotel and look forward to staying here in the future

      P.horsman , United Kingdom / August 2013

    • inturotel cala esmeralda 65
      Hotel review: 10
      The staff at the hotel were all very friendly from the reception staff to the cleaning staff. It made our stay very relaxed. The position of the hotel is stunning. We have stayed in many good hotels all over Spain and the staff in this hotel are exceptional, not one person from the cleaners to chefs and reception pass you without a greeting or a smile. It really makes you feel relaxed and welcome. We will definately be returning to this hotel.

      C. and K. Simpson , United Kingdom / September 2013

    • inturotel cala esmeralda 65
      Hotel review: 10
      Great hotel and food was exceptional. Very clean. Highley recommend, will come back

      A.Birchall , United Kingdom / June 2013

    • inturotel cala esmeralda 65
      Hotel review: 9
      Well run hotel, clean and high standard. We like adults only.

      Brierley , United Kingdom / May 2013

    • inturotel cala esmeralda 65
      Hotel review: 10
      Spent a week here and found it absolutely perfect for a getaway stay. All the staff were excellent and I found that they were very helpful and couldn't do enough for you .The hotel was very clean and the rooms met my needs. Made the break a home from home so much, I've already booked to go back next year.

      kevin , United Kingdom / November 2013

    • inturotel cala esmeralda 65
      Hotel review: 10
      We found everything very nice, very nice, there is a good selection on the buffet and the hotel has a very good situation.

      Alicia , Germany / September 2012

    • inturotel cala esmeralda 65
      Hotel review: 10
      The cleanliness, variety and quality of food. Staff polite and friendly, nothing is a problem for them. We had a fantastic holiday. Thank you!

      Andrew , United Kingdom / September 2012

    • inturotel cala esmeralda 65
      Hotel review: 9
      The view of the hotel, the comfort of the room and the atmosphere relaxed. The friendliness of the staff.

      M. Crabtree , United Kingdom / September 2012

    • inturotel cala esmeralda 65
      Hotel review: 10
      The cleaning of the room, the friendliness and helpfulness of the staff. I would recommend the hotel. The service at the restaurant is wonderful, tasty food and extraordinary selection. Staff very good and friendly.

      Joachim , Germany / September 2012

    • inturotel cala esmeralda 65
      Hotel review: 9
      It has been a very nice holiday. We are pleasantly surprised, everything was superb. We'll return 100% for sure.

      Monika , Germany / September 2012

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